Delivery Information

 

Who we use

PENTAELITE UK is fully aware of how important an efficient and prompt delivery service is to our customers.

Our parcels are delivered by DPD Local who have, year on year proved themselves to be one of the most efficient couriers around, providing a consistently high success rate compared to their competitors.
 
 
 

Predict - Our One Hour Delivery Window

DPD Local provides customers with a one-hour delivery window so you don't have to wait all day for your parcel:

• Customers are given a one-hour delivery window 
• You can be notified of this by text, email, or both (these details can be added during the checkout process) 
• If not convenient you can use the text or email to change the delivery date

 
 

Track Your Order

You can track your order using your unique web order number (PE00000) which can be found in your order confirmation email. If you don't have a web order number you can use our 6-digit order number which can be found in the My Account section. Enter either of these numbers into the Track Orders section in the top menu bar to bring up your consignment.

 
 
 

Website Delivery Options & Charges

Next working day	Under 4kg	£5.42
	4 - 15kg	£7.92
	15 - 45kg	£10.42
	45 - 90kg	£20.45
	90 - 135kg	£30.65
	135 - 180kg	£40.90
	180 - 225kg	£51.15
AM delivery	up to 10kg	£13.25
Pre 10:30 AM	up to 10kg	£17.55
Saturday delivery	up to 10kg	£11.07

Any website order worth over £500 inc VAT is FREE DELIVERY! *

Incremental charges will be applied for any order over the listed weights above for AM, Pre 10:30, and Saturday deliveries.

 

PLEASE NOTE:

- Direct shipments to end users in Southern Ireland, Guernsey, and Jersey are currently suspended.
- Cut-off for next-day delivery is 17:00 Monday -  Friday unless stated otherwise below the search bar at the top of the website
- Next-day delivery applies to the UK mainland only. Deliveries to Scottish highlands, Ireland, or the Channel Islands may take 2 working days.
- There may be a surcharge applied for certain addresses (N. Ireland, Channel Islands, Isle Of Man, Scottish And Scilly Isles) 
- The above delivery charges apply to web orders only. Please contact your account manager to discuss over-the-phone charges.

* In the exceptional circumstance that the order is over £500 but the weight of the order makes free shipping unviable, we will contact you to work out the best solution for both parties.